Every discovery flight followed up, from first click to first solo

Without it

• A visitor pays for a discovery flight online and nobody calls them for three days.
• After the flight there is a handshake and a brochure, and then nothing, so they never come back.
• You spend on ads every month and cannot say which of them produced a single student.

What Discovery Flights & CRM does

A booking page that takes payment

Visitors pick a flight and a time, add extras like a video or a passenger, tell you about themselves and pay online. Age and combined weight limits are checked as they book. Times are grouped into morning, afternoon and evening, with the next one first.

A pipeline that says who to call

Every visitor, whether they booked online, phoned or walked in, with a stage, an owner and a next step. Needs a call lists who is waiting on you, longest wait first. A paid online booking opens a 'call within the hour' step for its owner.

Two-way texts, with consent

Text visitors who agreed at checkout from the pipeline. Their replies appear in their history, automatic messages pause when they reply, and a text typed after 9 pm waits until 8 am. STOP is honored.

Follow-ups after the flight

Each visitor gets their own Start training page with your program's cost-to-complete estimate, a First Flight certificate with photos, and follow-up emails at days 14, 30 and 60 that you can edit. The certificate carries a share link, so a friend who books is recorded as referred.

Gift flights and rain-checks

Sell discovery flights as gifts with a 12-character code. The forecast for each booked flight is checked against your minimums, and a rain-check lets the visitor move their own flight. Gifts are off until you switch them on.

Funnel and ROI

How many flew, enrolled and soloed, by source, ad campaign or the instructor who flew them, and what they have spent with you since. Add your monthly ad spend to see cost per new student. An optional monthly email sends owners last month's figures.

Every module in Discovery Flights & CRM

• Discovery flight booking page: Your own booking page with online payment, add-ons and gift flights.
• Lead pipeline and follow-ups: Every visitor from first contact to first solo, with follow-up emails and two-way texts.
• Funnel and ROI: What discovery flyers go on to spend with you, by source and campaign, against your ad spend.

How it connects

Feeds in:

• Your website and ads: links tagged by source and campaign
• Scheduling: open times, aircraft and instructors
• Price List: the discovery fee and add-ons

Feeds out:

• Scheduling: the booked flight, with what the visitor told you
• Billing: one invoice per flight, paid online or at the desk
• Training: the new student, enrolled and invited

Questions

Is it a separate product?

No. Discovery Flights & CRM is part of every plan. Online payment uses the Stripe or Square account your school already connects for member payments.

Can people who phoned or walked in go in the pipeline too?

Yes. Add a lead with a name and a phone number or email, and say how they reached you. Nothing is sent to them and no account is made.

Do visitors get texts they did not ask for?

No. Texts go only to visitors who agreed at checkout and have not replied STOP. Messages before the flight and the weather watch are off until you switch them on.

Is a discovery flyer billed as a member?

No. They are a discovery student until they accept your invitation to join, and their billing does not change until they do.

How long does a gift flight last?

No expiry by default, or 5, 7 or 10 years if you choose. Federal law gives gift certificates at least five years and some states do not allow them to expire, so check your state's rule first.

How is revenue per lead worked out?

Every invoice a person has paid since they became a lead, each counted once. You can open the paid invoices behind any figure and check them against Billing.